Shipping Policy

Thank you for shopping with Robinhood Telehealth. We are committed to providing a smooth and reliable shipping experience for our customers.

Order Processing

Orders are typically processed within 1–3 business days after payment is received. Orders placed on weekends or holidays will begin processing on the next business day.

Processing times may vary during high-volume periods, promotions, or product launches.

Shipping Times

Estimated shipping times within the United States:

• Standard Shipping: 3–7 business days
• Expedited Shipping: Available at checkout where applicable

Delivery times are estimates and are not guaranteed.

Tracking Information

Once your order has shipped, you will receive a confirmation email with tracking information.

Please allow up to 24–48 hours for tracking updates to appear.

Shipping Rates

Shipping costs are calculated at checkout based on:

• Shipping destination
• Shipping method selected
• Order size and weight

Free shipping promotions may be offered periodically and are subject to change without notice.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Robinhood Telehealth is not responsible for lost, delayed, or returned shipments due to incorrect addresses entered by the customer.

Lost or Delayed Packages

If your package appears lost or significantly delayed, please contact the shipping carrier first using your tracking information.

If additional assistance is needed, contact us at:

support@robinhoodtelehealth.com

International Shipping

International shipping availability may vary depending on destination and applicable regulations.

Customers are responsible for any customs duties, taxes, or import fees required by their country.

Damaged Shipments

If your order arrives damaged, please contact us within 7 days of delivery and include:

• Your order number
• Photos of the damaged packaging and products

We will work to resolve the issue as quickly as possible.

Contact Information

For shipping-related questions, contact:

Robinhood Telehealth
support@robinhoodtelehealth.com
Robinhood Telehealth